JOB DESCRIPTION
- To provide excellent service thanks to the difference of the Bank via telephone interactions existing customers by providing customer service / transaction capacity and opportunities by generating interest and generate leads.
- to identify cross-selling opportunities with existing clients with an objective to deepen customer relationships.
- responsible for the company's building and deepening relationships with customers running efficiently process telephone banking.
- responsible to meet the performance of individual standard (SOP) and the Department of targets and standards.
- to provide customer feedback to the service manager supervisor / service.
- To assist in decision making and to improve the image of the Bank.
- To comply with the bank's policies and procedures available / guidelines.
- To ensure the safety and security of the Bank and client assets are maintained.
Requirements
- SPM with 3 years of professional experience.
- degree in any area of at least 2 years experience.
- new graduates / Master's Degree in a field are encouraged to apply.
- Those with the call center or the service industry / sales are encouraged to apply (must complete 3 first requirement).
- Ability to multitask, team player and still able to work independently.
- Have good interpersonal skills, high energy, confidence and courteous.
- Willing to work on the transfer, staggered hours, weekends and holidays.
- Ability to work under pressure.
- high command of English spoken and written.
- Ability to speak in Mandarin and other Chinese dialects (Hokkien, Cantonese) is an asset.
- should be web savvy and have strong PC skills.
