Rabu, 20 Juli 2016

Front Office Manager (Based in Forest City Grand Hotel)


This position is for our new 5-star hotel in Forest Citiy.
responsibilities :.
  • management forehead daily office operations, including the front desk, concierge and other services customer
  • Ensure that service standards are maintained at all times and meeting customer needs.
  • effectively monitor all arrivals and departures of customers, ensuring that room allocations and / process check-in and check-out set procedures and focus on the customer.
  • Work closely with engineering to ensure that service requests are monitored and fully effective.
  • Prepare monthly reports to the chamber Division and review key performance indicators and maintenance service and reservations team.
  • Liaise with housekeeping to ensure that cleanliness standard rooms are maintained.
  • ensure that common areas are clean and well presented with regular monitoring.
  • provide daily liaison with the reservations team to ensure accuracy in the allocation of rooms and maximizing returns.
  • Supervise the daily movement of client activity and be able to resolve customer complaints to establish a friendly relationship with customers, clients and guests of the Hotel
  • the candidate must possess at least a Bachelor or above
  • required language (s) :. Bahasa Malaysia, Chinese, English
  • at least 5 year (s) of working experience in the related field is required for this position.
  • candidates must be willing to work in Gelang Patah.
  • Directors preferably specialized in services to hotel guests or equivalent.
  • Organizational skills, ability to prioritize workload and handle pressure.
  • Good leadership with strong interpersonal skills and the ability to train and develop team members. Able to create positive and effective working relationships with clients and team members.
  • Excellent communication skills with a passion to serve.

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