This position is for our brand new 5 star hotel in Forest City.
- Assess the degree of customer satisfaction and monitor trends, with a focus of continuous improvement
- monitor the appearance, standards and performance of members before the Office team focusing on training and teamwork.
- Ensure regular and VIP customers are recognized and the Guest Service department works with a sales attitude and promotes the loyalty program of the hotel brand.
- deals with customer complaints and ensures that customers are soothed.
- Manage staff performance issues in compliance with company policies and procedures.
- Ensure that the cash advance or check on received are processed correctly by the customer service agents
- Observe hotel security, fire regulations and all laws health and safety
- the candidate must possess at least a Bachelor or above
- required language (s) :. Bahasa Malaysia, Chinese, English
- at least 5 year (s) of working experience in the related field is required for this position.
- candidates must be willing to work in Gelang Patah.
- managers preferably specialized in services to customers of the hotel or equivalent.
- Sharp, detailed, careful, cheerful, pleasant and friendly display.
- outstation candidates are encouraged to apply. Accommodation will be provided.